Terms of Service

Who these terms are with

These terms apply to every booking of a follow-up session with me, Anna Romina Rabe, Dubai International Financial Centre, Dubai, United Arab Emirates. You can reach me at [email protected].

A session means one one-to-one video call for a fee, booked after the intro call. By accepting my quote you accept these terms.

What I offer

I give mentoring and practical guidance for students and young professionals, based on my own experience. It is not a formal recruitment service.

• Career guidance
• CV and LinkedIn reviews
• Interview preparation
• Guidance on studying internationally

The free intro call

The intro call takes 15 to 20 minutes and is free. We talk about where you are, what you want, and whether and how I can help. The call does not oblige you to book anything and does not create a contract for follow-up sessions.

How a follow-up session is booked

After the intro call we agree what you need. I then send you a quote or an invoice that sets out the number of sessions, the topics and the fee.

The contract is made when you accept the quote by email. Please read these terms and the Cancellation and Withdrawal Policy before you accept.

Sessions

A session usually takes 60 minutes. It is a video call on Microsoft Teams, and I send you the link by email. We can hold it in English or in German.

You need a stable internet connection and a device with a camera and a microphone.

Payment

You pay by PayPal or by bank transfer. I send the payment details with the quote. The amount is the one in the quote.

Payment is due before the session. If it has not reached me by then, I can move the session to a date after it arrives.

If you cancel or move a session

Please tell me by email as early as you can. What counts is how long before the start of the session your email reaches me.

• 48 hours or more before: free. You get a full refund for that session, or we move it to a new date at no charge. You choose.
• Less than 48 hours but at least 24 hours before: you get a refund of 50 percent of the fee for that session.
• Less than 24 hours before: no refund. You can move the session once, to a new date within 2 months of the original date.
• You do not show up and have not told me: no refund and no new date.

How these cancellation rules work

The amounts kept in the second to fourth cases are a flat sum for the time I held free for you. If you show that I lost less, or nothing, I will adjust the amount.

Your statutory right of withdrawal always comes first, and these rules do not limit it. Read about it on the Cancellation and Withdrawal Policy page.

If I cancel

If I have to cancel a session, I will tell you as soon as I can. You then choose between a full refund for that session and a new date.

Joining late

If you join late, the session still ends at the agreed time, so you have less time. Please tell me if you are running late.

Packages of several sessions

If we agree several sessions, the quote sets out how many, on which topics and at what total fee. The cancellation rules above apply to each session on its own, and a refund is worked out from that session's share of the fee.

Your part

To get the most from the sessions, I ask you to do these things.

• Give me accurate information about yourself and your plans.
• Send documents such as your CV in good time before the session.
• Make your own decisions about your studies, applications and career.
• Check admission and visa rules with the university or authority concerned.

What I can and cannot promise

I give you careful advice. That is what I owe you, not a particular result. I cannot promise admission to a university, a scholarship, an internship or a job.

My sessions are mentoring and practical guidance. They are not legal, immigration, tax, financial or psychological advice. For those, please speak to a qualified professional.

Liability

I am fully liable for intent and gross negligence, and for injury to life, body or health.

If I breach an essential obligation through slight negligence, I am liable only for the damage that is typical for a contract like this and could be foreseen. An essential obligation is one that makes the proper carrying out of the contract possible and that you can normally rely on.

In all other cases of slight negligence I am not liable. Liability that the law does not allow me to exclude, such as under the Product Liability Act, is not affected.

Confidentiality

I treat what you tell me and the documents you send me as confidential. I use them only to prepare and give your sessions, and I do not pass them on unless you ask me to or the law requires it. The Privacy Policy explains the services involved and how long I keep documents.

Your right of withdrawal

If you book as a consumer, you have a statutory right to withdraw within 14 days. These terms do not change that right. See the Cancellation and Withdrawal Policy page for the full text and the form.

Changes to these terms

I may change these terms for future bookings. The version in force on the day you accept my quote applies to that booking.